Refund Policy

Last updated 27 October 2026

Little Earth Online is free to play. The shop sells optional items: skins, which change how a character looks, and level boosts, which take one character up to a level. This page explains when you can get your money back.

Within 14 days

You can ask for a full refund within 14 days of buying something, for any reason, as long as:

• for a skin: you ask within those 14 days;
• for a level boost: you have not yet used it on a character. Once a boost has raised a character’s level it has been used up and cannot be returned.

If something went wrong

If you paid and did not receive what you bought, or it did not work as described, tell us and we will put it right or refund you in full — whenever it happened, and whether or not a boost was used.

How to ask

Our shop is run by Paddle, which sells the items to you as our reseller and handles all payments and refunds. You can ask for a refund either way:

• write to support@littleearth.online from the email address on your account, saying what you bought and when; or
• use the link in the receipt Paddle emailed you, or paddle.net.

Refunds go back to the payment method you used. Once approved, it usually takes 5 to 10 business days to appear, depending on your bank or card issuer.

What a refund takes back

When a payment is refunded, the item it bought is removed from your account. We keep a record that it was bought and refunded.

Bought through Steam

Anything bought through Steam is sold by Valve, and Steam’s own refund policy applies to it. Ask for those refunds through Steam.

Your rights

Nothing here takes away any rights you have under the consumer law where you live.

See also our Terms of Service and Privacy Policy.